FAQ: CUSTOMER SERVICE

″ WHY SHOULD I BUY FROM YOU? ″

WE OFFER HIGH-QUALITY REALISTIC DOLLS AT VERY LOW PRICES, COMPARED TO OUR COMPETITORS. HOW IS THAT EVEN POSSIBLE? WELL, WE ARE A SMALL COMPANY BASED IN THE CENTER OF EUROPE, IN SWITZERLAND. OUR AIM IS TO HAVE HAPPY CUSTOMERS AND PROVIDE A GOOD CUSTOMER SERVICE. MONEY COMES SECOND FOR US AND AS OUR EXPENSES ARE NOT THAT HIGH, WE ARE ABLE TO OFFER GREAT QUALITY FOR A LOW PRICE. OUR SUPPLIERS ARE REPUTABLE LOVE DOLL MAUFACTURERS AND EACH DOLL UNDERGOES A PROPER QUALITY CHECK BEFORE LEAVING THE FACTORY. THAT IS WHY WE CAN GUARANTEE A PREMIUM QUALITY AND 100% SATISFACTION WITH YOUR DOLL!

″ IS IT SAFE TO PURCHASE FROM YOUR SHOP? ″ 

DURING ONLINE TRANSACTIONS OR WHEN TRANSMITTING CONFIDENTIAL INFORMATION, IT IS IMPORTANT TO BE IN A TRUSTED ENVIRONMENT WHERE YOU FEEL CONFIDENT. OUR WEBSITE IS SSL ENCRYPTED (2048-BIT SIGNATURE, 256 BIT ENCRYPTON) TO GUARANTEE YOUR PRIVACY AND SAFETY.

″ HOW CAN I PAY MY DOLL? ″ 

YOU CAN PAY SAFELY WITH PAYPAL OR VIA DIRECT BANK TRANSFER. FOR A BANK TRANSFER, JUST FOLLOW THE DIRECTIONS DURING THE CHECK-OUT PROCESS. OUR PRICES ARE IN US DOLLARS.

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“WHAT IF I WANT TO CANCEL MY ORDER?”

IF YOU WANT TO CANCEL YOUR ORDER, WE MUST RECEIVE YOUR CANCELLATION WITHIN 24 HOURS- NO EXCEPTIONS CAN BE MADE. THE DOLL IS A CUSTOM PRODUCT. AFTER THE 24 HOUR PERIOD, AN ORDER WILL BE PROCESSED AND CANNOT BE CANCELLED FOR ANY REASON.

″WHAT ABOUT DISCRETION? I DON’T WANT ANYONE TO KNOW THAT I PURCHASED A DOLL!″ 

YOUR PRIVACY IS VERY IMPORTANT TO US. YOUR DOLL IS DELIVERED IN DISCREET PACKAGING AND YOUR DETAILS ARE SEALED WITHIN OUR PRIVACY POLICY. THERE IS NO INDICATION OR LABELLING ON THE BOX THAT REVEAL THE CONTENT. FOR CUSTOMER CLEARANCE, YOUR DOLL WILL BE LABELED AS “MANNEQUIN”. THE BILLING STATEMENT OF YOUR CREDIT CARD WILL SHOW A CHARGE FROM “LSTPANTHER”.

″IS THERE A WARRANTY ON MY DOLL?″ 

ALL OF OUR DOLLS ARE OF PREMIUM QUALITY AND MADE BY VERY EXPERIENCED MANUFACTURERS WITH A HIGH STANDARD. NEVERTHELESS, IF YOU HAVE ANY COMPLAINTS, PLEASE FEEL FREE TO CONTACT US SO WE CAN FIND A SOLUTION. IF YOUR DOLL GETS DAMAGED DURING SHIPPING, SEND US A CLAIM, INCLUDING PHOTOS, TO [email protected] WITHIN 3 DAYS, AND WE WILL ASSESS THE ISSUE IN ORDER TO PROVIDE THE BETTER SOLUTION. DUE TO THE NATURE OF THE PRODUCT, IT IS NOT POSSIBLE FOR US TO PROVIDE AN EXCHANGE, AS THERE ARE DIVERSE CONCERNS SUCH AS HYGIENE. NEVERTHELESS, DON’T WORRY. PLEASE CONTACT US IF YOU HAVE ANY CONCERNS OR A COMPLAINT: WE WILL FIND A SOLUTION!

STILL GOT QUESTIONS? GET IN TOUCH WITH US! 

 

YOU CAN CONTACT US VIA CONTACT FORM, PHONE, E-MAIL OR CHAT. WE SPEAK ENGLISH, GERMAN, ITALIAN AND FRENCH

AND GUARANTEE A REPLY BY E-MAIL WITHIN 24 HOURS!